Alert: Imposters seeking debit card information
March 21, 2025
Reports of Bank Imposters in Topeka
We have been made aware that customers of other Topeka banks have received calls from imposters alleging to be employees of those banks. The callers have masked the telephone number to make it appear as if the call is coming from a bank. The imposters have attempted to get the customer’s debit card information.
REMEMBER, Fidelity State Bank & Trust Co., and other banks, will never ask for your debit card information over the telephone. If you are suspicious of a call, please hang up and call the bank on a verified number.
#BanksNeverAskThat
#SlamTheScam
Fraud Alerts – Spoof emails or websites
Typical Characteristics of Spoof Emails or Spoof Websites
The email you received or website you are directed to may not be legitimate if it:
- Has a generic greeting like “Attention Member.”
- Includes a forged Fidelity address in the “From” line of the email. For example, “From: [email protected]” or “From: [email protected]”. Just because the sender line includes “fidelitytopeka.com” does not guarantee that the email is from Fidelity.
- Includes a request to provide personal information, to verify your password, or to confirm account information.
- Contains threats of account suspension or urges quick action to resolve problems with your account.
- Contains links to web pages that look exactly like Fidelity’s sign in page.
- How to React to a Suspicious Email:
- Do not send personal information using email. Fidelity will never ask you to send your account password or other sensitive information, such as credit card numbers, in an email.
- Never click on a link in an email if you are unsure of its origins, especially if the email asks for personal or financial information.
- Never enter your Fidelity username and password on a page that doesn’t have “fidelitytopeka.com” immediately before the first forward slash (/).Even if the Web address contains the word “Fidelity”, if it also includes additional characters prior to the forward slash, such as “@,” dashes, etc., it is not a valid Fidelity page.
- When in doubt, open a new browser window and go directly to the Fidelity website (www.fidelitytopeka.com).
- Monitor your account for suspicious activities that indicate that it has been compromised.
For additional information on how to avoid fraud and learn about common scams, follow the link below.